Kiosk Mode

Kiosk Mode Introduction

Although in most cases registrants sign-up for events online using their own device, there are occasions where it’s useful to have people sign-up on-site.  Examples where this is useful are:

  1. Race day registration at package pickup
  2. Hosting a club signup day and having people register on-site
  3. Selling memberships and trail passes at your clubhouse.

In these scenarios, a staff member or volunteer is usually put in charge of entering new registrants into the registration system.

Kiosk mode allows you to have fields in your registration form that are only visible when the registration is being done on designated computers (the ones on site). This means that the staff member or volunteer doing the day of registration can have access to fields that are not needed for those who register ahead of time using their own device.

An example of such a field is a “bib” field at race package pickup. (See Optimizing Package Pickup for more ideas on this subject.)

In some cases (especially large running races) it’s more efficient to hand out race bibs with each registration instead of having people register themselves, complete checkout, and then having to find them and assign a bib after they have completed the registration.

You may also have special discounts, fee options, or program fields that are only available to on-site signups.

Kiosk mode also turns on the cash/ cheque payment method on that specific computer to allow additional options for on-site payment. Although most clubs set their desired payment setting to “Credit Card Only”, kiosk mode turns on the cash/cheque payment method for that specific computer

Kiosk gets rid of the Quicklist feature which streamlines the process for on site registrations by not storing previous registrants data. In this mode once one registration is done the system will automatically return to the beginning of the registration form making the entire process faster. 

Setting Fields for Kiosk Mode

When adding or editing a registration field, choose the Only display in kiosk mode visibility setting to make it display only during kiosk mode registrations.  This is useful for a field like bib number, where participants signing up at home wouldn’t know their bib number yet and shouldn’t be able to enter one, but participants signing up at the venue can be given a bib right away and enter it directly into their registration.

Turning On Kiosk Mode

In order to access Kiosk Mode on the public side, you MUST access it via the old form builder preview button as it will not appear otherwise.  In the top right corner of your Form Builder, click …menu then ‘Go to the old form editor‘,

In the old form editor click Preview Public Form in the upper right hand corner.

If there are cart level fields, proceed past the Cart level to get to the Quicklist area.  Before adding any individuals to the cart, below the Quicklist you will see an Administrative option for “Enable KIOSK Mode.”  Note, this is not visible to anyone registering at home, this is only visible to you because you were logged in as an administrator and accessed the registration using the Preview link from the old form editor as described above.

Once Kiosk Mode is enabled though, that computer will remain in kiosk mode until the session is ended (usually when the computer restarts.)  You can then sign-out of your administrative login so registrants can’t access that in another tab.  This allows you to setup a kiosk mode computer and leave it un-attended if needed.

Updated on 2023-11-02

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