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Processing Fee change 2019

Dear Zone4 Family,

My name is Dan Roycroft and I am the founder and owner of Zone4. I started Zone4 back in 2001 while I was still an athlete.  At the time, I could see that there was an opportunity to improve timing and online registration in order to allow clubs and organizations to better manage their memberships and events. My mission in 2001 was to offer an inexpensive registration and timing solution that would make life easier for club administrators and event organizers. 

18 years later, the Zone4 mission hasn’t changed, and in fact, neither have our fees! For close to two decades Zone4 has been creating world class technology and worked to provide best in class customer support for the same low price. Given the demands for higher levels of customer service, increasing exchange rate costs and the desire to continue to be innovators and leaders in the timing and registration space, we can no longer sustain 2001 pricing in 2019. Moving forward the per-person portion of our processing fee will be increasing by $0.50.  Although not a big change, we feel it is enough to allow us to invest in the people and technologies that we need in order to keep offering the best service possible. 

Details about our price changes:

  • The per person cost on a race registration will go from $1.50 to $2.00.  This includes the per person cost to use the Zone4 timing software.
  • The per person cost on any other registration will go from $1 to $1.50. This cost applies to any registration that will not go on to use the Zone4 timing software.

Our full pricing list including our timing equipment rental prices can be found at the following link: www.zone4.ca/pricing

Note that the credit card percentage fee and the per transaction cost will remain unchanged. For example, on a $200 membership registration for 2 people collecting credit card payments using the Zone4 merchant account, processing fees would be calculated as:

  • $200 x 3% = $6 (Credit Card Merchant Fee)
  • Per transaction fee = $1 (Credit Card Merchant Fee)
  • $1.50 Per person fee x 2 = $3 (Zone4 Fee)
  • Total Processing fee $10 (vs $9 previously)

As always the credit card companies take the vast majority of fees, so the effect of our increase on your registrants is minimal as a percentage of fees.

The new prices will take effect on all new registration forms going live after Feb 1 2019. To maintain budget considerations, registration forms that are already live before this date will remain on their existing rate.

Thank you so much for the many years of support. We can’t do it without you, and we look forward to working with you for many years to come. 
Stay in touch with us. Register for the Zone4 newsletter to receive updates on the latest feature releases, customer service offerings, educational material, and general news on what we’re up to. 

Warm Regards,

Dan Roycroft
Zone4 Team
205-820 Main Street
Canmore, AB, T1W2B7
1-888-444-0199 (office)

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