# Zone4 Support > Help documentation for Zone4: online registration, race timing, results and club > administration for cross-country skiing, cycling, running, triathlon and alpine racing. Every article is published twice: as a page at `/kb//` and as its markdown source at the URLs below. The markdown includes the article frontmatter and is byte-identical to the file in the repository, so a fetched article can be edited and proposed as a change without reconstructing anything. Source and contribution guide: https://bitbucket.org/zone4/help-site ## Registration Forms - [Create a Registration Form](https://help.zone4.ca/kb/1-create-a-registration/index.md): Log into your club account and select the Create a Registration Form option at the top of your home page. - [Edit Registration Form Fields](https://help.zone4.ca/kb/2-edit-form/index.md): The Edit Form page is where you will design and edit the layout of your registration form. - [Publishing a Registration Form](https://help.zone4.ca/kb/publishing-a-registration-form/index.md): After you have built a registration form, the next step is to publish it, making it “live” and able to collect registration information and payments. - [Entering New Registrants](https://help.zone4.ca/kb/entering-new-registrants/index.md): The simplest way to collect registrations is to share the link to the public registration form with your participants or club members and ask them to enter their own information. - [Creating a Race Registration](https://help.zone4.ca/kb/create-a-race-registration/index.md): Before creating your registration, it’s useful to understand the relationship between registrations and races in Zone4. - [Registration Queueing System](https://help.zone4.ca/kb/registration-queueing-system/index.md): Zone4 employs an automated registration queueing system in order to deal with high demand registrations that could render the registration system inoperable. - [Welcome to Zone4!](https://help.zone4.ca/kb/welcome-to-zone4/index.md): Are you a new user that’s joining an existing organization? - [BC Punch Pass](https://help.zone4.ca/kb/bc-punch-pass/index.md): Continuing in 2019, CCBC in collaboration with clubs across BC is offering a Punch Pass that allows holders to ski at 25 participating clubs. ## Registration Forms > Registration Features - [Early Bird or Late Registration pricing](https://help.zone4.ca/kb/how-do-i-setup-special-early-bird-or-late-registration-pricing/index.md): On all of your Fee field types, you can set Price 1, Price 2, and Price 3 values which will come into affect during the corresponding registration dates. - [Merchant Accounts](https://help.zone4.ca/kb/merchant-accounts/index.md): All credit card transactions are processed through a merchant account. - [Field Types available on Zone4 Registration Forms](https://help.zone4.ca/kb/registration-form-field-guide/index.md): This document has been split into a few different pages: - [Setting up a Stripe Account](https://help.zone4.ca/kb/setting-up-a-stripe-account/index.md): Please contact Zone4 at support@zone4.ca if you would like to enable Stripe integration. - [Signing up with Helcim](https://help.zone4.ca/kb/signing-up-with-helcim/index.md): Zone4 has partnered with Helcim.com to provide merchant accounts to interested clubs. - [Kiosk Mode](https://help.zone4.ca/kb/kiosk-mode/index.md): Although in most cases registrants sign-up for events online using their own device, there are occasions where it’s useful to have people sign-up on-site. - [Preset Fields](https://help.zone4.ca/kb/preset-fields/index.md): Preset Fields are standardized fields that cover many of the most commonly used elements of a registration form such as; Name, Address, City, Postal Code, Email etc. - [Display Elements](https://help.zone4.ca/kb/display-elements/index.md): Display Elements are sections that you can add to a registration form to divide your form various sections or to provide extra information to your registrants. - [Registration Fee Fields](https://help.zone4.ca/kb/registration-fee-fields/index.md): To collect registration fees through Zone4, you need to add at least one Fee Field to your registration form. - [Discount Codes](https://help.zone4.ca/kb/discount-codes/index.md): Discount codes are an easy way for event organiser to give discounts to a restricted set of registrants. - [Using the “All Event Discount” feature](https://help.zone4.ca/kb/using-the-all-event-discount-feature/index.md): On each option on an “Option Fee” field you add to a registration form, you’ll see an an “All Events Discount” input. - [Charging Tax on Registration Fees](https://help.zone4.ca/kb/charging-tax-on-registration-fees/index.md): On each registration fee element, you’ll see the option to Charge Tax on this Fee. - [Option Fields & Option Fee Fields](https://help.zone4.ca/kb/option-fields-option-fee-fields/index.md): An option field is for when you want to give users a list of options to choose from, but only want users to be able to choose one option from that list. - [Data Fields](https://help.zone4.ca/kb/data-fields/index.md): What are Custom Data Fields and when should I use them?: Custom Data Fields are fields that cover any type of data needing to be collected where no Preset Field exists and there… - [How do I place a link on to my registration form?](https://help.zone4.ca/kb/how-do-i-place-a-link-on-to-my-registration-form-using-the-new-form-editor/index.md): When using the New Form Editor, in order to add a link to a registration field, insert a ‘Text Block Field’ - [Setting up Subscription Payments with Helcim Commerce](https://help.zone4.ca/kb/setting-up-subscription-payments-with-helcim-commerce/index.md): Some organizations want to charge members a monthly subscription fee instead of a one time fee at the beginning of signup. - [Sending a new membership card](https://help.zone4.ca/kb/sending-a-new-membership-card/index.md): Membership cards are automatically emailed to all members when they register, but if you need to correct a membership number, email address, or any other membership information… - [Sending Membership cards or Passes to your registrants](https://help.zone4.ca/kb/sending-membership-cards-or-passes-to-your-registrants/index.md): You can send a member card to your registrants when they sign up, to be used as proof of registration. - [Nordiq Canada Tier 2 Event License Fees (SMDL)](https://help.zone4.ca/kb/nordiq-canada-smdl-fees/index.md): Note – this document describes the SMDL feature which is specific to Nordiq Canada Tier 2 events. - [Registration Queueing System](https://help.zone4.ca/kb/registration-queueing-system/index.md): Zone4 employs an automated registration queueing system in order to deal with high demand registrations that could render the registration system inoperable. - [Alberta Alpine Membership Submission Process](https://help.zone4.ca/kb/alberta-alpine-membership-submission-process/index.md): Starting Sept 1st for Alpine clubs in Alberta, membership information and fees processing will happen electronically within Zone4. - [Assigning Bibs and GoChips in Registrations](https://help.zone4.ca/kb/assigning-bibs-and-gochips-in-registrations/index.md): In most races, you would use the standard tools within the race timing side of the Zone4 software to assign Bibs and GoChips. - [Setup Alberta Bicycle Direct Deposit](https://help.zone4.ca/kb/alberta-bicycle-direct-deposit/index.md): For a few years, Alberta Bicycle has offered clubs the ability to collect membership fees when members signup on the Alberta Bicycle Membership form. - [New and Improved Zone4 Registration Administration](https://help.zone4.ca/kb/new-and-improved-zone4-registration-administration/index.md): You wanted a simpler and yet more powerful registration system. - [USSA Validation](https://help.zone4.ca/kb/ussa-validation/index.md): Zone4 offers a dedicated system to automate the validation of USSA registrations to ensure your race data is as clean as possible. - [Nordiq Canada Tier 3 Licences](https://help.zone4.ca/kb/nordiq-canada-tier-3-licences/index.md): Starting in 2023, Nordiq Canada has introduced a fee that applies to all participants in Tier 3 events. - [Connecting your Registration Form to Mailchimp](https://help.zone4.ca/kb/connecting-your-registration-form-to-mailchimp/index.md): Zone4 Registration now offers mailchimp integration – once a mailchimp audience is connected, new registrants will be automatically added to it as they register. - [Migrating from the club newsletters tool to the registrant emails tool](https://help.zone4.ca/kb/migrating-from-the-club-newsletters-tool-to-the-registrant-emails-tool/index.md): The club newsletters tool has been replaced to better reflect how most people use it – it has been redesigned with a focus on sending quick informational updates to registrants,… - [Sending Email to Registrants](https://help.zone4.ca/kb/sending-email-to-registrants/index.md): The Zone4 registration system now includes tools built directly into the registration reports to send emails to registrants. - [Setting up your Club for Alberta Bicycle Fee Collection and Remittance](https://help.zone4.ca/kb/alberta-bicycle-setup/index.md): For a few years, Alberta Bicycle has offered clubs the ability to collect membership fees when members signup on the Alberta Bicycle Membership form. - [Zone4 Quicklist](https://help.zone4.ca/kb/zone4-quicklist/index.md): The QuickList System stores all of your registration information so registering in the future becomes a snap. ## Registration Forms > Frequently Asked Questions - [How do I get my registration Live](https://help.zone4.ca/kb/how-do-i-get-my-registration-live/index.md): This will open another window, which prompts you to confirm your banking and contact information and agree to the Zone4 terms of service before you submit the form to Zone4 for… - [How do I change the email that gets remittance statements](https://help.zone4.ca/kb/how-do-i-change-the-email-that-gets-remittance-statements/index.md): To edit banking information, you need to be a full administrator of your club or organization. if you are not, you will need to contact somebody who is and ask them to give you… - [How do I Insert Images Into a Registration Form?](https://help.zone4.ca/kb/how-to-i-insert-images-into-a-registration/index.md): Images uploaded to zone4 must be in PNG or JPG form. - [How do I link to a website from my Registration Form?](https://help.zone4.ca/kb/how-to-i-insert-a-link-into-a-registration/index.md): Text Blocks can contain links to documents you have posted to your own website or to external webpages. - [How do I export a list of email addresses](https://help.zone4.ca/kb/how-do-i-export-a-list-of-email-addresses/index.md): From any registration report grid, (either one of the built in reports like “All Individuals” or a saved report that you have created), click on the Publish & Share button: - [Fitness Tax Credits](https://help.zone4.ca/kb/97/index.md): Federal Government Ends Tax Credits Jan 1 2017 - [Registration Category setup for use in Zone4 Timing](https://help.zone4.ca/kb/registration-setup-for-use-in-zone4-timing/index.md): The legacy zone4 PC based timing software had the concept of “Categories” that you could organize into Parent and Sub categories. - [How do I share a registration template with another club](https://help.zone4.ca/kb/how-do-i-share-a-registration-template-with-another-club/index.md): In your main Registration Overview, click the More button on the right, and click Advanced Settings: - [How do I make fully bilingual registration forms.](https://help.zone4.ca/kb/how-do-i-make-fully-bilingual-registration-forms/index.md): Zone4 enables public usage of registration forms in both English and French by providing fully bilingual text for all buttons, labels, and built-in text. - [How do I Copy Fields from Previous Registration Forms?](https://help.zone4.ca/kb/how-do-i-copy-fields-from-previous-registration-forms/index.md): This feature allows you to choose custom fields that you have created on previous registration forms and copy them onto your current form. - [How do I set up Racer Categories in my Zone4 Registration Form?](https://help.zone4.ca/kb/how-do-i-create-racer-categories-in-my-zone4-registration/index.md): There are two primary ways that you can sort registrants into Racer Categories in Zone4 Timing. - [Can I Publish a Confirmation List for my Registration Form?](https://help.zone4.ca/kb/confirmation-lists/index.md): You can create any number of public reports on the data collected in your Zone4 registration form. - [How to summarize fees per remittance deposit](https://help.zone4.ca/kb/how-to-summarize-fees-per-remittance-deposit/index.md): Every remittance deposit is accompanied with an email statement detailing which carts are included in each bank deposit. - [What do the numbers in the registration summary represent?](https://help.zone4.ca/kb/what-do-the-numbers-in-the-registration-summary-represent/index.md): At the bottom of the registration summary page, you will find the following totals: - [Should I use Group or Individual Fields on my registration form?](https://help.zone4.ca/kb/should-i-use-group-or-individual-fields-on-my-registration-form/index.md): The Edit Fields tab of the registration system is divided into two levels. - [Setting Prices on a Race Registration](https://help.zone4.ca/kb/setting-prices-on-a-race-registration/index.md): To charge a registration fee for a race, add a Fee Field to your registration form by clicking the Add a Form Element button at the bottom of the Edit Form tab on your… - [Refunding or Adding Registration Fees](https://help.zone4.ca/kb/refunding-registration-fees/index.md): Refunding or adding a payment onto a cart in a Zone4 registration consists of two steps: first editing the cart values to put the cart into a Refund Owing or Payment Owing state,… - [How do I Join a Club](https://help.zone4.ca/kb/how-do-i-join-a-club/index.md): To become a member of a club whose registration form is hosted on Zone4.ca, use the search tool on our homepage to find your club. - [Creating a Relay Registration Form](https://help.zone4.ca/kb/creating-a-relay-registration-form/index.md): For a relay team registration, all team members must register and pay together at the same time. - [How do I see who was deleted from a registration?](https://help.zone4.ca/kb/deleted-individuals/index.md): To access the list of all people who were deleted from a registration form, navigate to the Reports area of your registration form, and then find the Deleted Individuals report… - [What is the Racer Number preset field on registrations?](https://help.zone4.ca/kb/racer-number-field/index.md): In events where racers have their own permanent race numbers such as Motocross or cycling, it is critical to capture that number at registration time. - [How can I send somebody a new receipt?](https://help.zone4.ca/kb/how-can-i-send-somebody-a-new-receipt/index.md): All registrants will be emailed a receipt after they have registered, but you can also send another copy of a registration receipt at any time. - [How can i get an email every time somebody registers?](https://help.zone4.ca/kb/how-can-i-get-an-email-every-time-somebody-registers/index.md): If you’d like to receive an email every time somebody signs up using your registration form, you can add your email address as a CC address on the receipts. to do this, navigate… - [How can i limit the number of people in a cart?](https://help.zone4.ca/kb/how-can-i-limit-the-number-of-people-in-a-cart/index.md): On the Settings page for your registration form, find the Registration Cap & Limits link under Registration Options. - [How to Add a Bank Account to your Organization](https://help.zone4.ca/kb/how-to-add-a-bank-account-to-your-organization/index.md): In order to receive registration fees or pay Zone4 invoices through direct deposit, your organization must have a Canadian bank account linked to it. ## Registration Forms > Reporting - [Reports](https://help.zone4.ca/kb/3-reporting/index.md): The Zone4 registration reporting system was developed in order for users to be able to easily organise and sort through the data from their registration forms. - [Listing all the registrants who have selected an option](https://help.zone4.ca/kb/listing-all-the-registrants-who-have-selected-an-option/index.md): To quickly generate a list of everybody who has selected an option on your registration form, find the Summary link under the reports tab for your registration form ## Timing - [Welcome to Zone4!](https://help.zone4.ca/kb/welcome-to-zone4/index.md): Are you a new user that’s joining an existing organization? ## Timing > Frequently Asked Questions - [I don’t have internet access at my race, how do I time with your new browser based application?](https://help.zone4.ca/kb/timing-faq/index.md): Yes! - [How to Set up a Timing Point](https://help.zone4.ca/kb/go-chip-hardware-setup-guide/index.md): Timing points are physical locations on a race course where the timing equipment is setup to record the times of passing racers. - [Registration Category setup for use in Zone4 Timing](https://help.zone4.ca/kb/registration-setup-for-use-in-zone4-timing/index.md): The legacy zone4 PC based timing software had the concept of “Categories” that you could organize into Parent and Sub categories. - [Do I have to use GoChips at my race](https://help.zone4.ca/kb/do-i-have-to-use-go-chips-at-my-race/index.md): Zone4 Timing is designed to work with a variety of inputs including tablet entry, Summits SRT timers, RapidCam, GoChip, and manual entry. - [Can I test out Zone4 Timing?](https://help.zone4.ca/kb/can-i-test-out-zone4-timing/index.md): Yes we very much encourage you to test ahead of time and setup all aspects of your race. - [Can I still use the old Zone4 PC software instead of the new system](https://help.zone4.ca/kb/can-i-still-use-the-old-zone4-pc-software-instead-of-the-new-system/index.md): Yes – although it is no longer receiving updates, our windows desktop timing software can still be used to build start lists, time races, and post results. - [How do I grant admin permissions to just one race?](https://help.zone4.ca/kb/how-do-i-grant-admin-permissions-to-just-one-race/index.md): Race Timing most often involves working with a registration. - [How can I download a race file?](https://help.zone4.ca/kb/download-a-race-file/index.md): Please note: these instructions refer to our old windows desktop application, which is still available for users who know how to use it but we can no longer provide training or… - [How to Calculate Age from Date of Birth in a Race](https://help.zone4.ca/kb/how-to-calculate-age-from-date-of-birth-dob/index.md): Here you will learn how to calculate racer ages based off of their Date of Birth (DOB). - [How do I get new racers from a Zone4 registration form?](https://help.zone4.ca/kb/updating-racers-from-registration-data/index.md): Making changes to the registration data will not automatically update the racer information. - [How do I fix times that have been assigned incorrectly?](https://help.zone4.ca/kb/re-processing-times-after-they-have-been-recorded/index.md): In normal operation, as times are recorded from your timing devices they are processed, meaning the times are assigned to racers through a set of rules defined by your timing… - [How do I set up Categories in Zone4 Timing?](https://help.zone4.ca/kb/how-do-i-set-up-categories-in-zone4-timing/index.md): There are two primary ways of setting up racer categories in Zone4. - [What are Racer Groups?](https://help.zone4.ca/kb/start-groups-vs-course-groups-vs-results-groups/index.md): Categories are complicated – different race formats or sports can mean different things when they say category. - [How do I assign Timing Devices to my Club or Organization](https://help.zone4.ca/kb/how-do-i-assign-timing-devices-to-my-club/index.md): When you’re creating a race you will need to assign devices to the timing points in your race. - [I’m Timing a Race. What Equipment Do I Need?](https://help.zone4.ca/kb/im-timing-a-race-what-equipement-do-i-need/index.md): Race timing requires preparation. - [What is Precall?](https://help.zone4.ca/kb/what-is-precall/index.md): Precall is a timing device that is setup so that racers cross it 10-20 seconds before they finish. - [How to Publish a Start List](https://help.zone4.ca/kb/how-to-publish-a-start-list/index.md): In some sports it is necessary to print and or publish start list before an event so racers know their scheduled start time and position. - [How do I Create Awards Results?](https://help.zone4.ca/kb/how-do-i-create-awards-results/index.md): You may need to produce a results set that only has the top 3 or 5 racers in a given category to be used for awards. - [Do I need to rent timing equipment, or can I just enter racer times on the computer?](https://help.zone4.ca/kb/how-do-i-create-a-keypad-device/index.md): If you have a low enough number of racers crossing your finish line that you can keep up with typing in racer numbers as they cross the line, you can open a keypad on your… - [Passive vs Active Timing Chips](https://help.zone4.ca/kb/passive-vs-active-chips/index.md): We often get asked “why don’t you just use those disposable chips like they do in running”, or “it’s a pain to collect chips after the race.” This FAQ is meant to better explain… - [What are Minimum Split Times?](https://help.zone4.ca/kb/what-are-minimum-split-times/index.md): A minimum split time is the minimum time it can possibly take a racer to travel from one timing point to the next timing point in the race. - [How do I use a Wet Weather Kit?](https://help.zone4.ca/kb/wet-weather-kit/index.md): It’s the day of the big race and you’ve come prepared, but the weather has turned ugly. - [My race isn’t on pavement. How do I attach the Timing loop?](https://help.zone4.ca/kb/my-race-isnt-on-pavement-how-do-i-attach-the-timing-loop/index.md): Not every race takes place on a paved course. - [Printing Results](https://help.zone4.ca/kb/printing-results/index.md): The best way to print results is to select the Print option in the Publish & Print menu at the top of the results page: - [Posting Results to Zone4.ca](https://help.zone4.ca/kb/posting-results-to-zone4-ca/index.md): Once you start getting racer times you will want to make your result sets visible to the public. - [What to do when Summits are no longer communicating with your ServerBox.](https://help.zone4.ca/kb/what-to-do-when-summits-are-no-longer-communicating-with-your-serverbox/index.md): If you lose communication with a summit during an event use these steps to re-establish communication. - [I’m Timing a Race. What Info do I need from the Organizer?](https://help.zone4.ca/kb/im-timing-a-race-what-info-do-i-need-form-the-organizer/index.md): You are timing a race. - [I’m Timing a Race. What Zone4 Timing Hardware do I need?](https://help.zone4.ca/kb/im-timing-a-race-what-zone4-timing-hardware-do-i-need/index.md): Are you timing a race for your local sport club or community organization and are not sure what you need for that race? - [How to Assign Racer Numbers if You are Missing Some](https://help.zone4.ca/kb/how-to-assign-race-numbers-if-you-are-missing-some/index.md): If you have lost a bib in your set of ski bibs, or you’re missing a set of racer numbers for your running race, you can use the “Missing Racer Numbers List” feature to help use… - [What should the Race Time Window Beginning and End be set to?](https://help.zone4.ca/kb/what-should-the-race-start-and-end-time-be/index.md): When a time is recorded on a timing device, the Zone4 Timing system will attempt to assign that time to a racer by looking up which races are currently in progress. - [What is a Timing Point](https://help.zone4.ca/kb/what-is-a-timing-point/index.md): In the Zone4 timing software, a timing point refers to one or more timing devices in the same physical location on your race course that work together to assign a time to a racer. - [How are times assigned to racers?](https://help.zone4.ca/kb/how-are-times-assigned-to-racers/index.md): The Zone4 timing software tries to intelligently assign the best possible time recorded at each timing point to each racer. - [What is the difference between an Assigned Time and a Recorded Time](https://help.zone4.ca/kb/what-is-the-difference-between-an-assigned-time-and-a-recorded-time/index.md): A recorded time is any time that has been recorded by a timing device. - [Timing Scenarios for Troubleshooting](https://help.zone4.ca/kb/timing-scenarios-for-troubleshooting/index.md): The following is a non-exclusive list of possible issues that race timers might encounter. ## Timing > Getting Started - [Getting Started with Zone4 Timing](https://help.zone4.ca/kb/welcome-to-zone4-race-timing/index.md): Welcome to Zone4 Timing! - [I’m Timing a Race. What Zone4 Timing Hardware do I need?](https://help.zone4.ca/kb/im-timing-a-race-what-zone4-timing-hardware-do-i-need/index.md): Are you timing a race for your local sport club or community organization and are not sure what you need for that race? - [I’m Timing a Race. What Info do I need from the Organizer?](https://help.zone4.ca/kb/im-timing-a-race-what-info-do-i-need-form-the-organizer/index.md): You are timing a race. - [Race day Preparation](https://help.zone4.ca/kb/race-day-preparation/index.md): Let’s make sure you race goes off without a hitch. - [How to Set up a Timing Point](https://help.zone4.ca/kb/go-chip-hardware-setup-guide/index.md): Timing points are physical locations on a race course where the timing equipment is setup to record the times of passing racers. - [Timing Task 1](https://help.zone4.ca/kb/timing-task-1/index.md): Here we’ll guide you through building a simple race to get you comfortable with how Zone4 Timing works. - [Welcome to Zone4!](https://help.zone4.ca/kb/welcome-to-zone4/index.md): Are you a new user that’s joining an existing organization? ## Timing > Timing Software - [Create a Race](https://help.zone4.ca/kb/create-a-race-2/index.md): Here you’ll find step by step instructions on how to create a race and learn the basics of how to navigate Zone4 Timing. - [Create a Start List](https://help.zone4.ca/kb/create-start-list/index.md): After you’ve reviewed all your race settings and have imported your racers, the next step is to create a start list. - [Course Setup](https://help.zone4.ca/kb/device-setup-2/index.md): This document will go through the basics of the Courses tab in Zone4 Timing. - [Setting up Results](https://help.zone4.ca/kb/setting-up-results/index.md): In Zone4’s flexible results system you can build multiple public or private results sets. - [Timing a Race](https://help.zone4.ca/kb/timing-a-race-2/index.md): Now that you have setup your race file, you are ready to learn the basics of race timing with Zone4’s software. ## Timing > Timing Software > Features and Guides - [Announcer Results](https://help.zone4.ca/kb/commentator-information-system/index.md): Zone4 Announcer View, often referred to as a Commentator Information System (CIS), is an interface that allows a race commentator or announcer to have a live-updating list of… - [Timing a Hill Climb or Descent](https://help.zone4.ca/kb/timing-a-hill-climb-or-descent/index.md): If your race includes a “King of the Mountain” segment, timed descents, or any other sort of race within a race, you can use the Timed Segments feature of our software. - [Time Factors (for Paralympic or Paranordic races)](https://help.zone4.ca/kb/timing-paralympic-or-paranordic-races/index.md): If you are timing a race format where racers’ total time is corrected by some factor, you can use the “Time Factor” setting in our timing software. - [Creating a Race Registration](https://help.zone4.ca/kb/create-a-race-registration/index.md): Before creating your registration, it’s useful to understand the relationship between registrations and races in Zone4. - [Scrolling Results on a TV](https://help.zone4.ca/kb/scrolling-results-tv/index.md): Paper results are time consuming to print and post, and need to be re-printed constantly throughout the day as racers finish. - [Assign Chips to Racers](https://help.zone4.ca/kb/assigning-chip-numbers-to-racers/index.md): Zone4 GoChips are numbered with a letter-number scheme. - [Displaying Time of Day on Results](https://help.zone4.ca/kb/displaying-time-of-day-on-results/index.md): All times in Zone4 are stored as a time of day (including a date) and normally race results are displayed as a calculated time, either by subtracting a start time from a finish… - [Creating Multiple Results Sets](https://help.zone4.ca/kb/creating-multiple-results-sets/index.md): For most races, Zone4 Timing will automatically create three default sets of results for you: age group, overall, and gender results. - [Introducing Zone4 Event Pages](https://help.zone4.ca/kb/introducing-zone4-event-pages/index.md): An Event Page is a public homepage for your event where you can post your registration form, public results, start lists, public reports or confirmation lists, as well as links to… - [How to Publish a Start List](https://help.zone4.ca/kb/how-to-publish-a-start-list/index.md): In some sports it is necessary to print and or publish start list before an event so racers know their scheduled start time and position. - [Uploading Racers from a Spreadsheet](https://help.zone4.ca/kb/uploading-racers-from-a-spreadsheet/index.md): This is the process for uploading people into a race. - [Setting Custom Text in a Racer’s Finish Time or Status Field](https://help.zone4.ca/kb/setting-custom-text-in-a-racers-finish-time-or-status-field/index.md): Race results contain two primary fields that are calculated automatically based on recorded times: the rank, in the left-most column, and the time in the right-most column. - [Racer Pages](https://help.zone4.ca/kb/racer-pages/index.md): Racer pages are displayed publicly when a viewer of the results clicks on a racer’s name on the results. - [Using a Zone4 Test Kit](https://help.zone4.ca/kb/using-a-zone4-test-kit/index.md): Follow this guide to set up a timing point with your test kit and get a feel for how Zone4 Timing works. - [Optimizing Package Pickup](https://help.zone4.ca/kb/optimizing-package-pickup/index.md): The goal of package pickup is to get the right race package to the right person as quickly as possible. - [Timing a Cyclo-Cross Race](https://help.zone4.ca/kb/timing-a-cyclocross-race/index.md): A cyclocross race is a sort of combination between a standard multi-lap race, and a time-limit race. - [Monitoring or Recording Start Times](https://help.zone4.ca/kb/monitoring-an-interval-start/index.md): In an time trial or interval start race, it is critical that each racer has an accurate recorded start time. - [Using Photocell times with Chip times or Summit data](https://help.zone4.ca/kb/using-photocell-times-with-chip-times-or-summit-data/index.md): This document assumes that you are using a photocell that can be plugged into a Summit Timer, and are already familiar with the operation of Summit Timers and your specific model… - [Applying Time Penalties, Sanctions, or Jury Decisions](https://help.zone4.ca/kb/applying-time-penalties-sanctions-or-jury-decisions/index.md): On the main race settings page, at the very bottom, select the Standard Racer Fields option, and turn on the “Time Penalty” field. - [Marking racers as DNF or DNS](https://help.zone4.ca/kb/marking-racers-as-dnf-or-dns/index.md): There are three main statuses common to all race formats built into Zone4 Timing: - [Hiding or Renaming Columns on Results](https://help.zone4.ca/kb/hiding-or-renaming-columns-on-results/index.md): You can select the columns that are displayed on results using the options available on the “configure results” page: - [Printing Results](https://help.zone4.ca/kb/printing-results/index.md): The best way to print results is to select the Print option in the Publish & Print menu at the top of the results page: - [Posting Results to Zone4.ca](https://help.zone4.ca/kb/posting-results-to-zone4-ca/index.md): Once you start getting racer times you will want to make your result sets visible to the public. - [Biathlon Kurvinen Range Data](https://help.zone4.ca/kb/biathlon-kurvinen/index.md): The Kurvinen system outputs data via an RS232 serial cable. - [Cross Country Skiing Individual Start Seeding](https://help.zone4.ca/kb/cross-country-skiing-individual-start-seeding/index.md): The information on this page applies only to INTERVAL START DISTANCE race format. - [Seeding a Race off the Results of a Previous Race](https://help.zone4.ca/kb/seeding-a-race-off-the-results-of-a-previous-race/index.md): To use the results of a previous race, you must wait until the first race is completed before creating the second race. - [Dual Start Mode Races](https://help.zone4.ca/kb/dual-start-mode-races/index.md): A dual start race is an interval start race, except that multiple people start on each interval. - [Using the Scheduled Start Time for Timing](https://help.zone4.ca/kb/using-the-scheduled-start-time-for-timing/index.md): When building your race file you will assign racers or start groups scheduled start times. - [Creating a List for Bib and Chip Handout](https://help.zone4.ca/kb/creating-a-list-for-bib-and-chip-handout/index.md): Once you have assigned bib and chip numbers to all your racers, you may want to create a list of racer names with their corresponding bib and chip number. - [How to Assign Racer Numbers if You are Missing Some](https://help.zone4.ca/kb/how-to-assign-race-numbers-if-you-are-missing-some/index.md): If you have lost a bib in your set of ski bibs, or you’re missing a set of racer numbers for your running race, you can use the “Missing Racer Numbers List” feature to help use… - [Calculating Series Points](https://help.zone4.ca/kb/calculating-series-points/index.md): Please get in touch with us before your series begins to make sure our system will work for your series points calculation rules and that you’re collecting the necessary… - [Seeding off series points](https://help.zone4.ca/kb/seeding-off-series-points/index.md): On the Racers tab for the race you want to seed, find the Import Series Points button: - [Selecting the Start Order for your Race](https://help.zone4.ca/kb/selecting-the-start-order-for-your-race/index.md): When setting up an interval start time race, start times are assigned in the same order as the racer numbers. - [How to create a Multi-Run MTB race](https://help.zone4.ca/kb/how-to-create-a-multi-run-mtb-race/index.md): Alpine Skiing has the common requirement of having racers complete the same course multiple times and then ranking racers by their best run. - [Importing missing racer data from CSV](https://help.zone4.ca/kb/importing-missing-racer-data-from-csv/index.md): If the race does not already contain a field for the data you want to import, start by creating a new field under the “Custom Racer Fields” button - [Assigning Bibs and GoChips in Registrations](https://help.zone4.ca/kb/assigning-bibs-and-gochips-in-registrations/index.md): In most races, you would use the standard tools within the race timing side of the Zone4 software to assign Bibs and GoChips. - [Hardwood Wed Night Series Procedures](https://help.zone4.ca/kb/hardwood-wed-night-series-procedures/index.md): The registration for the year has several key concepts. - [Seeding High School Races](https://help.zone4.ca/kb/seeding-high-school-races/index.md): In High School racing, it’s common for the registration to have a Seeding field allowing coaches to seed their races to a desired seed. - [Timing Using a Custom Format](https://help.zone4.ca/kb/timing-using-a-custom-format/index.md): As of April 2024 we have tweaked the format options to allow more flexibility and easier support for races. - [Timing Scenarios for Troubleshooting](https://help.zone4.ca/kb/timing-scenarios-for-troubleshooting/index.md): The following is a non-exclusive list of possible issues that race timers might encounter. - [Add a New Racer](https://help.zone4.ca/kb/add-a-new-racer/index.md): To add a new racer to an existing race, navigate to the Racers tab and click the green “Create a New Racer” button near the top of the screen. - [Changing a Racer’s Racer Number or Timing Chip](https://help.zone4.ca/kb/changing-a-racers-racer-number-or-timing-chip/index.md): To change a racer’s timing chip or racer number, find the racer by entering their name or their current racer number or timing chip in the search box on the “Racers” page of your… - [Changing a Racer’s Start Time](https://help.zone4.ca/kb/changing-a-racers-start-time/index.md): Scheduled start times are the times that are displayed on the start list. - [Changing the timing point order after the race has started](https://help.zone4.ca/kb/changing-the-timing-point-order-after-the-race-has-started/index.md): In general, you should avoid doing this wherever possible. - [How to not assign a missing chip or dead chip to your racers](https://help.zone4.ca/kb/how-to-not-assign-a-missing-chip-or-dead-chip-to-your-racers/index.md): On the start list tab of the race file at the chip assignment tool. - [How to Start a Race with a Phone](https://help.zone4.ca/kb/how-to-start-a-race-with-a-phone/index.md): Recording a start time correctly is vital when timing a race. - [Removing a Racer from the Race](https://help.zone4.ca/kb/removing-a-racer-from-the-race/index.md): To remove a racer, find them by typing their name or racer number into the search tool on the “Racers” page of your race: ## Timing > Timing Software > Features and Guides > Relay Team Races - [Timing a Relay Race](https://help.zone4.ca/kb/timing-a-relay-race/index.md): A relay race is any race in which one team member hands off to another team member – that is, only one team member can be on course at a time. - [Assigning racer numbers to relay teams](https://help.zone4.ca/kb/assigning-bib-numbers-to-relay-teams/index.md): Zone4 timing supports two different methods of assigning bib numbers to relay team members: everybody on the team can have a different bib number, or they can all have the same… - [Creating a Relay Registration Form](https://help.zone4.ca/kb/creating-a-relay-registration-form/index.md): For a relay team registration, all team members must register and pay together at the same time. - [How to Time a Biathlon Relay](https://help.zone4.ca/kb/how-to-time-a-biathlon-relay/index.md): Biathlon relays are a complicated format and rarely used in our system. ## Timing > Timing Equipment - [I’m Timing a Race. What Equipment Do I Need?](https://help.zone4.ca/kb/im-timing-a-race-what-equipement-do-i-need/index.md): Race timing requires preparation. - [Using the FDS WINP Photocell](https://help.zone4.ca/kb/fds-winp-photocell/index.md): The FDS WINP photocell is a low cost photocell that is FIS homologated till 2035. - [CCBC Timing Equipment Available for Clubs](https://help.zone4.ca/kb/ccbc-timing-equipment/index.md): Cross Country BC acquired Zone4 GoChip timing equipment in 2018 thanks to the generous support of the BC Games Society. - [Club to Club Equipment Transfer Check List](https://help.zone4.ca/kb/club-to-club-equipment-transfer-check-list/index.md): The following things need to be considered if equipment is moving from one event to another without being returned to a Zone4 Hub. ## Timing > Timing Equipment > Summit Timers - [Summit Bridge](https://help.zone4.ca/kb/summit-bridge/index.md): To use Summits Timers, we recommend using a Zone4 Serverbox which provides a stable connection to collect and process times even if the internet is intermittent or non-existent. - [Using Photocell times with Chip times or Summit data](https://help.zone4.ca/kb/using-photocell-times-with-chip-times-or-summit-data/index.md): This document assumes that you are using a photocell that can be plugged into a Summit Timer, and are already familiar with the operation of Summit Timers and your specific model… - [Connecting Summits to a ServerBox](https://help.zone4.ca/kb/connecting-summits-to-a-local-server/index.md): Warning: Never re-sync summits during a race. - [What to do when Summits are no longer communicating with your ServerBox.](https://help.zone4.ca/kb/what-to-do-when-summits-are-no-longer-communicating-with-your-serverbox/index.md): If you lose communication with a summit during an event use these steps to re-establish communication. - [FIS Changes 2022-2025](https://help.zone4.ca/kb/fis-changes-2022-2023/index.md): In mid October, after the following document was written and after our guidance went out to clubs, FIS announced that they were bumping the requirement to use homologated… - [How to Synchronize FIS Timing Devices](https://help.zone4.ca/kb/how-to-synchronize-fis-timing-devices/index.md): At FIS races, it is required that all timing devices be precisely synchronized so they have the exact same running time of day. - [Basic Summit Timer Usage](https://help.zone4.ca/kb/basic-summit-timer-usage/index.md): press the “On” button - [Rechargeable Lithium AA Batteries](https://help.zone4.ca/kb/rechargeable-lithium-aa-batteries/index.md): All Summit users operating in winter know the frustration of the low aux battery warning and accompanying beeping. - [Thermal Receipt Printers](https://help.zone4.ca/kb/thermal-receipt-printers/index.md): FIS homologation: https://www.fis-ski.com/DB/information/homologated-timing-equipment.html states that the Summit SRT2000 timer must be used ‘with external printer’. ## Timing > Timing Equipment > RapidCam Photo-Finish - [RapidCam Detailed Info](https://help.zone4.ca/kb/rapidcam-detailed-info/index.md): RapidCam is a relatively new entry into the photo-finish market designed to offer a much more affordable photo-finish camera than what is currently available on the market. - [RapidCam FAQ](https://help.zone4.ca/kb/rapidcam-faq/index.md): RapidCam is not ideal for track-and-field as there is no support for an external start time signal. - [RapidCam Documentation and Operation Manual](https://help.zone4.ca/kb/rapidcam-manual/index.md): The RapidCam Documentation and Operation Manual can be found here: - [Download the RapidCam Software](https://help.zone4.ca/kb/download-the-rapidcam-software/index.md): The RapidCam software can be downloaded here: ## Timing > Timing Equipment > Serverbox - [Using a Server Box](https://help.zone4.ca/kb/using-an-offline-server/index.md): The local server kit includes a few pieces: - [Switching a Serverbox to a new organization](https://help.zone4.ca/kb/switching-a-serverbox-to-a-new-organization/index.md): To switch your serverbox to a new organization, please contact us with the number of the serverbox that needs to be switched, and the name of the organization that it needs to be… - [Connecting Summits to a ServerBox](https://help.zone4.ca/kb/connecting-summits-to-a-local-server/index.md): Warning: Never re-sync summits during a race. - [What to do when Summits are no longer communicating with your ServerBox.](https://help.zone4.ca/kb/what-to-do-when-summits-are-no-longer-communicating-with-your-serverbox/index.md): If you lose communication with a summit during an event use these steps to re-establish communication. - [Updating your Serverbox](https://help.zone4.ca/kb/updating-your-serverbox/index.md): You serverbox will update automatically once it is connected to Internet. ## Timing > Timing Equipment > GoChip - [GoChip Intro](https://help.zone4.ca/kb/gochip-intro/index.md): Race timing is like launching a rocket. - [Testing GoChips](https://help.zone4.ca/kb/testing-chips/index.md): Set up a timing loop according to the directions here: GoChip Hardware Setup Guide. - [Using a Freeze Time Cable](https://help.zone4.ca/kb/using-a-freeze-time-cable/index.md): When starting a race using a start wand (for instance, an interval start cross country ski race) you can use a Freeze Time Cable and a GoChip activator to record the time the… ## Timing > Timing Equipment > GoChip > Android - [Zone4 Go Android App User Guide](https://help.zone4.ca/kb/android-app-user-guide/index.md): Please see the post about what devices are supported: Android phones and devices that work with GoChip - [Android phones and devices that work with GoChip](https://help.zone4.ca/kb/what-android-phones-work-with-gochip/index.md): There any many factors to consider when choosing an Android device that will work with GoChip including Bluetooth read speend and distance, Wi-Fi and cellular bands, Android… - [Re-sending GoChip Times in the Zone4 Go Android App](https://help.zone4.ca/kb/re-sending-gochip-times-from-a-phone/index.md): For troubleshooting purposes, it is possible to re-send all the times from a phone to the GoChip server. - [Using Summits and External Devices with the Zone4 Go Android App](https://help.zone4.ca/kb/using-summits-and-external-devices-with-zone4-go-android-app/index.md): Some of the features in this article, Summit Timer support in particular, require an as-yet unreleased version of the Zone4 Go Android App. ## Timing > Sport Specific Guides > Cross-Country Skiing - [Guide to Using Zone4 Timing Software for Cross-Country Ski Races](https://help.zone4.ca/kb/xc/index.md): This is a guide to timing all types of Cross-Country ski races. - [Equipment Setup for a Cross Country Ski Race](https://help.zone4.ca/kb/xcski-equipment-setup/index.md): There are a variety of different equipment setups for cross-country ski races depending on the type and tier of event. - [Tiers of Events](https://help.zone4.ca/kb/xcski-tiers-of-events/index.md): To help target information for timing events, it is useful to classify these events into tiers. - [Validating Race Licences](https://help.zone4.ca/kb/validation/index.md): For races that will be importing points, or exporting results to a system that requires race licences to be included, it is important to check that the correct race licences are… - [Applying Time Penalties, Sanctions, or Jury Decisions](https://help.zone4.ca/kb/applying-time-penalties-sanctions-or-jury-decisions/index.md): On the main race settings page, at the very bottom, select the Standard Racer Fields option, and turn on the “Time Penalty” field. - [Timing a Loppet](https://help.zone4.ca/kb/timing-a-loppet/index.md): Every type of race has its own set of unique challenges. - [XC Race Preparation](https://help.zone4.ca/kb/xcski-validation-and-list-processes/index.md): The sport of cross country skiing has grown so much in recent year, changes to procedures and culture have been required to ensure expectations are met consistently at ever larger… - [Using Photocell times with Chip times or Summit data](https://help.zone4.ca/kb/using-photocell-times-with-chip-times-or-summit-data/index.md): This document assumes that you are using a photocell that can be plugged into a Summit Timer, and are already familiar with the operation of Summit Timers and your specific model… - [Pursuit and Multi-Stage Races](https://help.zone4.ca/kb/pursuit-and-multi-stage-races/index.md): This process requires that your race have both sprint and distance points fields. - [Volunteer Requirements](https://help.zone4.ca/kb/xcski-volunteer-requirements/index.md): Volunteers are the backbone of every event and without them racing simply wouldn’t happen. - [Start List and Results features for Coaches and Fans](https://help.zone4.ca/kb/startlist-and-results-features-for-coaches-and-fans/index.md): The Start list and Results views on Zone4 offers several features for coaches doing split timing as well as parents and fans watching both at home and on-site. - [Connecting Summits to a ServerBox](https://help.zone4.ca/kb/connecting-summits-to-a-local-server/index.md): Warning: Never re-sync summits during a race. - [Summit Bridge](https://help.zone4.ca/kb/summit-bridge/index.md): To use Summits Timers, we recommend using a Zone4 Serverbox which provides a stable connection to collect and process times even if the internet is intermittent or non-existent. - [Cross Country Skiing Individual Start Seeding](https://help.zone4.ca/kb/cross-country-skiing-individual-start-seeding/index.md): The information on this page applies only to INTERVAL START DISTANCE race format. - [Alge Start Clock](https://help.zone4.ca/kb/alge-start-clock/index.md): The Alge ASC2 Start Clock has the following key buttons - [FIS Changes 2022-2025](https://help.zone4.ca/kb/fis-changes-2022-2023/index.md): In mid October, after the following document was written and after our guidance went out to clubs, FIS announced that they were bumping the requirement to use homologated… - [Alberta Cup Formatting](https://help.zone4.ca/kb/alberta-cup-formatting/index.md): On the registration form, the confirmation list should include: - [Seeding High School Races](https://help.zone4.ca/kb/seeding-high-school-races/index.md): In High School racing, it’s common for the registration to have a Seeding field allowing coaches to seed their races to a desired seed. - [How to Synchronize FIS Timing Devices](https://help.zone4.ca/kb/how-to-synchronize-fis-timing-devices/index.md): At FIS races, it is required that all timing devices be precisely synchronized so they have the exact same running time of day. - [U20 Sprint Heat Changes 2022 (No longer valid)](https://help.zone4.ca/kb/junior-sprint-heat-changes-2022/index.md): The new U20 FIS sprint heats rules can be found here for Canada: https://nordiqcanada.ca/wp-content/uploads/Events-Primer-2024-25.pdf - [XC Ski Equipment, Setup Timelines, and Staffing Requirements](https://help.zone4.ca/kb/xc-ski-equipment-setup-timelines-and-staffing-requirements/index.md): All of the following equipment is necessary to time a FIS-level race. - [Cleaning Registration Data for XC Ski Races](https://help.zone4.ca/kb/cleaning-registration-data-for-xc-ski-races/index.md): From the moment an event registration is opened until the final set of results are published, the quality, correctness and cleanliness of the data involved will be a factor on how… - [Thermal Receipt Printers](https://help.zone4.ca/kb/thermal-receipt-printers/index.md): FIS homologation: https://www.fis-ski.com/DB/information/homologated-timing-equipment.html states that the Summit SRT2000 timer must be used ‘with external printer’. - [USSA Validation](https://help.zone4.ca/kb/ussa-validation/index.md): Zone4 offers a dedicated system to automate the validation of USSA registrations to ensure your race data is as clean as possible. - [FIS/NRL/NC Points List Publication Dates](https://help.zone4.ca/kb/fis-nrl-nc-points-list-publication-dates/index.md) - [Cross Country Skiing Seed Order](https://help.zone4.ca/kb/cross-country-skiing-seed-order/index.md): These rules are accurate as of the 2024/25 ski season. - [Alberta Cup Series Points](https://help.zone4.ca/kb/alberta-cup-series-points/index.md): Access the alberta cup series points page by signing in to Zone4.ca with a password that has permission to access the Nordiq Alberta Registrations club. ## Timing > Sport Specific Guides > Cross-Country Skiing > Sprint Heats - [Preparing for Sprint Days](https://help.zone4.ca/kb/xcski-preparing-sprint-days/index.md): Cross-country skiing sprint days are typically the most difficult to pull off but result in some of the most exciting action for spectators, athletes and officials. - [Sprint Heat Formats](https://help.zone4.ca/kb/xcski-sprint-heat-formats/index.md): The FIS Knockout format is defined by FIS although some changes are made for national competitions. - [Timing Sprint Heats](https://help.zone4.ca/kb/timing-sprint-heats/index.md): Timing sprint heats requires a good knowledge of sprint race logistics and timing gear. - [Create Sprint Heats](https://help.zone4.ca/kb/create-sprint-heats/index.md): Sprint Heats are run as a separate race to the qualifier. - [Sprint Heat Timing Devices](https://help.zone4.ca/kb/sprint-heat-timing-devices/index.md): What you select for timing devices will depend on the level of race you’re doing and whether the heats are timed or untimed. - [U20 Sprint Heat Changes 2022 (No longer valid)](https://help.zone4.ca/kb/junior-sprint-heat-changes-2022/index.md): The new U20 FIS sprint heats rules can be found here for Canada: https://nordiqcanada.ca/wp-content/uploads/Events-Primer-2024-25.pdf ## Timing > Sport Specific Guides > Biathlon - [Timing a Biathlon Race](https://help.zone4.ca/kb/timing-a-biathlon-race/index.md): From your home page when you are signed in to the Zone4 website, click the Create a New Race button and select the Biathlon sport option. - [Biathlon Pursuit Races](https://help.zone4.ca/kb/biathlon-pursuit-races/index.md): In a biathlon “domestic pursuit” format race, racers start on a five-second interval, and the start list is ordered by the racer’s standing in the previous race. - [Biathlon Kurvinen Range Data](https://help.zone4.ca/kb/biathlon-kurvinen/index.md): The Kurvinen system outputs data via an RS232 serial cable. - [Recording Range Time in Biathlon Races](https://help.zone4.ca/kb/recording-range-time-in-biathlon-races/index.md): To record times in the range, you will need a timing device at the start of the range. - [How to Time a Biathlon Relay](https://help.zone4.ca/kb/how-to-time-a-biathlon-relay/index.md): Biathlon relays are a complicated format and rarely used in our system. ## Timing > Sport Specific Guides > Mountain Biking - [Timing an Enduro Race](https://help.zone4.ca/kb/timing-an-enduro-race/index.md): Enduro racing is a radical race format that mixes a bit of cross-country riding with downhill bike racing. - [Importing Alberta Bicycle Plate/Body Numbers](https://help.zone4.ca/kb/importing-alberta-bicycle-plate-body-numbers/index.md): You must do this BEFORE creating a race - [How to create a Multi-Run MTB race](https://help.zone4.ca/kb/how-to-create-a-multi-run-mtb-race/index.md): Alpine Skiing has the common requirement of having racers complete the same course multiple times and then ranking racers by their best run. ## Timing > Sport Specific Guides > Triathlon - [Triathlon Features](https://help.zone4.ca/kb/triathlon-features/index.md): Set your race sport to Triathlon when creating your race to activate Triathlon features. - [Producing Age Adjusted Results for Triathlon Worlds Qualifying](https://help.zone4.ca/kb/producing-age-adjusted-results-for-triathlon-worlds-qualifying/index.md): In the sport of triathlon, athletes qualify to represent their country at the World Championships via placing at specific qualifying races the year before the championships. - [Timing Using a Custom Format](https://help.zone4.ca/kb/timing-using-a-custom-format/index.md): As of April 2024 we have tweaked the format options to allow more flexibility and easier support for races. ## Timing > Sport Specific Guides > Alpine Skiing - [Timing an Alpine Ski Race](https://help.zone4.ca/kb/timing-an-alpine-ski-race/index.md): Alpine ski races are fast and intense which can make them hard to time. - [Alberta Alpine Membership Submission Process](https://help.zone4.ca/kb/alberta-alpine-membership-submission-process/index.md): Starting Sept 1st for Alpine clubs in Alberta, membership information and fees processing will happen electronically within Zone4. ## Timing > Sport Specific Guides > Cycling - [Features for Cycling Races](https://help.zone4.ca/kb/features-for-cycling-races/index.md): When creating a race, select the “road race” template to turn on same-time display - [Importing Alberta Bicycle Plate/Body Numbers](https://help.zone4.ca/kb/importing-alberta-bicycle-plate-body-numbers/index.md): You must do this BEFORE creating a race ## Timing > Sport Specific Guides > Cyclo-Cross - [Timing a Cyclo-Cross Race](https://help.zone4.ca/kb/timing-a-cyclocross-race/index.md): A cyclocross race is a sort of combination between a standard multi-lap race, and a time-limit race. ## Timing > Sport Specific Guides > Running - [Timing a Running Race](https://help.zone4.ca/kb/timing-a-running-race/index.md): This is a guide to setting up the registration and timing a running race. ## Timing > Sport Specific Guides > Time Limit - [Timing a Time Limit Race (8hr, 24hr, etc)](https://help.zone4.ca/kb/timing-golden24-8-24-hour-race/index.md): Select the “Time Limit” template on the Create a Race window: ## Club Administration - [Remittance Accounts](https://help.zone4.ca/kb/remittance-faq/index.md): Funds collected through Zone4’s registration system are remit directly into your club’s bank account by EFT (Electronic Funds Transfer) deposit. - [Permissions](https://help.zone4.ca/kb/permissions/index.md): Zone4’s multi-administrator system allows you to set up user accounts for multiple administrators or users and to give unique sets of permissions to each of those users. - [Using the old club admin](https://help.zone4.ca/kb/using-the-old-club-admin/index.md): If you’d like to continue using the old club admin interface, you can return to it by clicking on your organization name after you have signed in to Zone4.ca - [Switching a Serverbox to a new organization](https://help.zone4.ca/kb/switching-a-serverbox-to-a-new-organization/index.md): To switch your serverbox to a new organization, please contact us with the number of the serverbox that needs to be switched, and the name of the organization that it needs to be… - [Zone4 Merchant Application Helper Guide](https://help.zone4.ca/kb/zone4-merchant-application-helper-guide/index.md): Thank you for going though this process, we know Anti-Money Laundering and Know-Your-Customer policies can be intimidating and we know a lot of the terms can be confusing to… - [Welcome to Zone4!](https://help.zone4.ca/kb/welcome-to-zone4/index.md): Are you a new user that’s joining an existing organization? - [How to Create a QR Code for results](https://help.zone4.ca/kb/how-to-create-a-qr-code-for-results/index.md): A QR Code is now included for every Zone4 event page. - [How to create an event page](https://help.zone4.ca/kb/how-to-create-an-event-page/index.md): For each event, we recommend that you create an event page: ## Nordiq Canada Membership - [Nordiq Canada Membership Introduction](https://help.zone4.ca/kb/ccc-membership-introduction/index.md): Get started quickly: click here for instructions on how to activate your club for the current season (you need to do this every year) - [How do I activate my club with Nordiq Canada?](https://help.zone4.ca/kb/how-do-i-activate-my-club-with-my-division/index.md): The official season end date is June 30. - [Guide for Clubs new to Nordiq Canada’s National Membership System](https://help.zone4.ca/kb/guide-for-clubs-new-to-zone4-registrations/index.md): Zone4 and Nordiq Canada welcomes you to the new Cross Country Skiing National Membership System - [Guide for Clubs Uploading Membership Information Manually](https://help.zone4.ca/kb/guide-for-clubs-uploading-membership-information-manually/index.md): Note: Starting in 2017-2018 Season, a $1 processing fee is being introduced by CCC and Zone4 for admin entered and CSV uploaded membership data. - [Nordiq Canada Division Administration](https://help.zone4.ca/kb/ccc-division-administration/index.md): This guide is for division administrators in Nordiq Canada’s National Membership System. ## Frequently Asked Questions - [What does “Opt-in to general club communication” mean](https://help.zone4.ca/kb/what-does-opt-in-to-general-club-communication-mean/index.md): On email fields, the default view is to include a checkbox that says “Opt-in to general club communication”. - [How do I activate my club with Nordiq Canada?](https://help.zone4.ca/kb/how-do-i-activate-my-club-with-my-division/index.md): The official season end date is June 30. - [How to setup 2 factor authentication](https://help.zone4.ca/kb/how-to-setup-2fa/index.md): 2 factor authentication is the best way to secure your account and is highly recommended for all Zone4 users. 2 factor authentication combined something you know (your password),… - [FAQ: How many Timing Chips do I need?](https://help.zone4.ca/kb/faq-how-many-timing-chips-do-i-need/index.md): For most races, each racer needs one timing chip. - [How do I make a new Club or Organization](https://help.zone4.ca/kb/how-do-i-make-a-new-club-or-organization/index.md): If you are not yet a Zone4 administrator, go to https://zone4.ca/signup to create a user account. - [Signing in with Facebook or Google](https://help.zone4.ca/kb/signing-in-with-facebook-or-google/index.md): You can click the “Sign in with Facebook” or “Sign in with Google” buttons to be signed in using your Facebook or Google credentials. - [How Can I Change my Name, Email address, or any other information I entered on a Zone4 Registration Form?](https://help.zone4.ca/kb/how-can-i-change-my-name-email-address-or-any-other-information-i-entered-on-a-zone4-registration-form/index.md): Each organization hosting their registration form on Zone4 has different policies regarding what you can or can’t change after you complete your registration. - [Why can’t i change my name or email address?](https://help.zone4.ca/kb/why-cant-i-change-my-name-or-email-address/index.md): This article is intended for Zone4 admin users, and refers to the email address and name on the account you use to sign in at https://zone4.ca/login. ## Troubleshooting - [Clearing Cookies](https://help.zone4.ca/kb/clearing-your-cookies/index.md): If you are experiencing issues signing in to zone4, or our support staff has directed you to clear your cookies to attempt to fix a problem, you can do that by following these… - [Find your Operating System and Version Numbers](https://help.zone4.ca/kb/find-mac-os-safari-version-numbers/index.md): Visit https://zone4.ca/browser to display your web browser and operating system versions and check to make sure your computer is compatible with Zone4. - [What to do when no times are being assigned to racers](https://help.zone4.ca/kb/what-to-do-when-no-times-are-being-assigned-to-racers/index.md): Navigate to the Courses tab for the race, and make sure that the timing devices that the correct timing device is assigned to each point in the race.